Frequently asked questions
Booking, prices, emergencies and what to expect. Each service page also has its own questions and answers.
How do I book an electrician?
Choose the service you need, enter your postcode, pick an available time and add your details. You'll get a booking reference straight away.
How much does it cost?
Choose the service and enter your postcode when you book, and you'll see your all-inclusive price before you confirm. There are no extra travel charges. For work that needs a look first, the price is agreed with you before anything starts.
What should I do if there's smoke or sparking?
If there's smoke or fire, leave and call 999. If it's safe to reach, switch off at the main switch on your consumer unit, then book an electrician.
Who do I call in a power cut?
If your neighbours are also without power, call 105, the free national power cut number. If only your property is affected, book an electrician.
Can I book for a property I rent out?
Yes. Add your tenant's contact details in the notes and we'll arrange access with them.
Can I send photos of the problem?
Yes, you can add photos when you book. They help the electrician prepare.
Can I cancel?
Yes. Cancel before the electrician sets off and any payment is refunded in full.
Need an electrician?
Book online and enter your postcode to see your all-inclusive price, or call us to talk it through.